A major shakeup is underway in the Managed Service Provider (MSP) sector with the launch of MSPX, the first dedicated online marketplace for buying and selling managed services contracts. The platform, which has generated significant buzz within the channel community, aims to revolutionize MSP growth strategies by allowing providers to instantly turn recurring revenue contracts into tradable, liquid assets. MSPX is positioned as a purpose-built solution to simplify the notori

Zendesk, a leading customer service software provider, has launched a suite of new AI-powered tools, central to which is an autonomous AI agent that the company claims can resolve 80% of customer support issues without any human intervention. The announcement, made at the company's recent AI summit, signals a transformative pivot toward "agentic" automation in the customer experience (CX) industry. The new system is part of the comprehensive Zendesk Resolution Platform and ut