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  • Philip Osadebay - Tech Journalist

How MSPs are able to benefit from simplifying and streamlining their workflows

Enterprises are constantly looking for ways to optimise their processes and eliminate inefficiencies. Streamlining business processes is a key part of digital transformation initiatives, and offers numerous benefits beyond just improving efficiency and productivity. In this article, we explore the advantages of streamlining, as well as how businesses can start the process.



Improved time management is one of the most significant benefits of streamlining. By identifying and eliminating bottlenecks, businesses can save time and ensure tasks are completed more quickly. In addition, streamlined processes increase transparency, reducing errors, eliminating redundant work and improving accountability. This can lead to significant cost savings, as companies lose between 20% and 30% of revenue every year due to inefficiencies, according to market research firm IDC.


Starting the journey to streamline a business can be daunting, as there are a variety of methods and technologies available to begin making processes more efficient. One of the most notable methods for streamlining is the adoption and implementation of business process automation (BPA) tools.


BPA uses technology to perform manual tasks and has been around for decades. However, its usage has increased in recent years thanks to the rise in popularity of cloud-based software and mobile devices. The BPA market was valued at $9.8 billion in 2020 and is expected to grow at a CAGR of 12.2% to reach $19.6 billion by 2026.


“BPA tools offer a wide range of benefits for organisations looking to streamline how they get work done. Automating even one process can save several hours each day, which can reduce costs significantly,” said Scott Chasin, Chief Technology Officer of Pax8, which offers a marketplace for cloud-first applications and PSA tools for MSPs.


BPA tools can also help virtually eliminate human error from business processes, freeing employees from manual work and allowing them to focus on high-level strategy and innovation. A Pax8 PSA integration can quickly streamline operations and improve efficiency, specifically associated with cloud. This can save significant money for MSPs, as it eliminates the need for multiple usernames, passwords and accounts, reducing daily tasks to a few clicks.


Using technology to streamline documentation and training within an enterprise can have a profound impact when beginning the streamlining and simplification journey. By documenting all information that comes and goes, MSPs have a better understanding of the state of their business, allowing them to map out a more informed process for streamlining. Additionally, with BPA, the software captures the daily workflow and day-to-day processes, providing real-time insights into how productive the organisation is.


As the world continues to digitise, MSPs must take the necessary steps to streamline their business processes to stay competitive and improve their bottom line. Innovative automation tools are now readily available for businesses to leverage to begin the process. The right platforms and applications can make a significant impact on every aspect of an organisation, from employee productivity to process efficiency and ultimately to cost savings.


Streamlining business processes is an essential part of digital transformation for organisations looking to remain competitive in a rapidly changing world. With the adoption and implementation of BPA tools, businesses can significantly reduce costs, improve efficiency and productivity, and increase transparency and accountability. As MSPs embark on their streamlining journey, leveraging innovative automation tools will be critical to achieving success.






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