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  • Chris Bratton - Tech Journalist

BCDR Buyer’s Guide For Managed Service Providers

Managed Service Providers (MSPs) are a considerable part of technical assistance to any company or business. Along with brilliant technical teams that work continuously on demand, they also provide Business Continuity and Disaster Recovery (BCDR) services.

Services that work online or have databases throughout the web need to take extra precautions to stay on top of cyber threats and hacks. For any reason, a server or service may go down, and at that moment, managed service providers effectively help recover from that attack. Most of the MSPs offer the service in advance, which require permission before going into action, and as a result, the percentage of being taken down comes down to a noticeable margin.

There are a few common myths in the BCDR recognition which clients need to understand. Is the backup good enough, how the solutions helping in case of a disaster, is it expensive, do all BCDR solutions carry the same risk? And so on. BCDR software enables cloud and local data backup, failover and restore capabilities. So, every worst-case scenario is pre-thought-out. The solution is manually sewed to a system that helps companies recover faster because not every company works the same, and they need a manual approach.

The management system is critical for MSP’s as they are increasing efficiency gradually along with the services they provide. Products of this niche explain why they are specifically designed for MSPs. Threat actors such as hackers, penetration testers, or other groups especially target backup systems, which are a pre mandated flow for a ransomware attack. So, attaching business with MSP and BCDR solutions becomes essential as they are concerned about the matter.

The secondary on-premise server is referred to by BCDR hardware as their processing power grew larger than regular server operations. There should be enough storage capability in an MSP system that can manually help back up sensitive data if an attack occurs.

Of course, there is cloud and hidden fees regarding the solution, but MSPs packs this solution together, so there is no spreading of misinformation later down the road. All-in-one vendor cloud and public cloud separately and have pretty different work ethics. An all-in-one vendor cloud has a predictable fee or subscription carried out by a single package. On the other hand, a public cloud cost may rise during disaster recovery.

Recovery testing add-on, managed backup, multiple cloud flavours, standard markup: these are a few key factors that determine the pricing of a BCDR program regarding MSP. MSPs learned that offering “BCDR as a solution” is better than offering it as a product. That’s why recovery testing add-ons are attached with the solution.

The total cost of ownership (TCO) lists high in the BCDR scale as there are far too many factors involved to consider when evaluating business and eventually BCDR. Predictable cloud compute performance degradation or improvement while working on it manually vs the public cloud, which does not offer performance guarantee or even minimum costs. All-in-one vendor cloud can ship physical devices for security, and it helps to restore large data faster; on the other hand, public cloud solely depends on the internet. There is dedicated tech support in the AIO package; on the other hand, the public cloud has no manual fallback option. Administrative access, backup snapshots which stay free from ransomware is provided by MSPs, but as the public cloud offers a “shared model”, they are not responsible.

SOC 1/SSAE 16 and SOC 2 Type II are provided by manual BCDR providers like Datto, where public cloud offerings are limited. So, with the profit margin, companies and businesses should consider looking at BCDR opportunities for the safekeeping of data with reliable options.


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