Commvault simplifies cyber resilience by making conversational AI the new interface

Data protection leader Commvault has announced a major innovation that aims to dramatically simplify enterprise cyber resilience: You can now manage backup and recovery tasks through a conversational AI interface.

The new capability allows users to interact with the Commvault Cloud platform using natural language via popular Generative AI assistants like OpenAI's ChatGPT Enterprise and Anthropic's Claude, turning complex data management into a simple dialogue.

The simplicity of conversation, the power of automation

Commvault’s innovation moves beyond the traditional complex interfaces and command lines of data management. The company uses its secure Model Context Protocol (MCP) server as a policy-based bridge between the external GenAI assistant and the enterprise systems.

The result is an intuitive interface that allows users to:

• Execute actions: Ask a simple question like, "Is my DocuSign instance backed up?" and the AI assistant can respond with an answer and immediately offer to configure the backup job and schedule it, all through conversational exchange.

• Check status: Instantly launch jobs, check protection status, or view coverage across all workloads (SaaS, cloud, and hybrid environments) by simply asking.

• Trusted automation: The goal is to safely enable agentic resilience, where AI can act on behalf of teams, automate routine tasks, and free up IT professionals to focus on strengthening their overall resilience strategy.

Security first with built-in governance

Commvault emphasizes that this simplicity does not come at the cost of security. All conversational interactions are routed through the company's proprietary MCP server, which maintains enterprise-grade guardrails.

The company confirmed it does not use or train external AI models with customer data or user inputs. Customer data remains protected under the company's established privacy policies.

Moreover, the MCP server governs authentication, access, and encryption, ensuring every AI-assisted action is auditable, policy-driven, and supports role-based access control (RBAC).

According to Commvault, this pragmatic application of Generative AI is focused on "optimising the interface between the data protection tool and the human user," making enterprise-caliber cyber resilience accessible and manageable for all IT teams.