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LATEST NEWS

  • Chris Bratton - Tech Journalist

IntelePeer Launching Microsoft Teams Self-serve for Managed Service Providers (MSPs)

A new self-serve option is on the way with Microsoft Team's application to help managed service providers (MSPs) work more freely with clients. Often matters escalate as MSPs need more time to dive into a customer issue, which is the optimal explanation an MSP requires. This launch of IntelePeer will provide MSP personnel or service provider technicians with direct integration, and the "Team members" will help come up with an optimal solution.



Platform Evangelist at IntelePeer, Renato Migueltorena, said: "You'll be able to go into the customers" in the 2021 Xchange week. IntelePeer will launch a self-serve provisioning tool. The company is primarily known for its communication specially and outstanding service toward customers. Voice service sales will drive more customers in the coming weeks, and Microsoft Team seems to pick up the trend pretty quickly.


Renato Migueltorena said, "For our managed services partners, we have an option coming out where you'll be able to use our managed SBC [session border controller] in our cloud."

"We'll provide you a provisioning application where you can marry our services to the Teams customers."


The new MSP provisioning tool was unveiled recently, which created an atmosphere excellent for future collaboration between clients and service personnel, especially with the voice calling feature. Microsoft tools for office use is undoubtedly growing, and it's not just an office suite application. Their business ecosystem applications certainly took a boost in the pandemic situation.


Voice calling is mainstream, and thus the number of spam calls increased. And to tackle the issue efficiently, along with helping the companies getting only essential calls, integration was much needed. Hermann Messer, the owner of MSP Masser Technologies, said he talked about the IntelePeer offerings in a CRN meeting. He became interested in chatbots, and they became full-fledged front desk employees. But a human touch is required for a more personalised experience, and chatbots just don't cut it. He said, "I see how something like this can relieve a lot of work in the front end."


The plans include all-inclusive calling, direct routing for Teams, quality support and flexible deployment, scalability and business mitigation. A secure continuous connection where support staff can check for errors at their own will is a plus. Though there can be an exchange of sensitive information, how companies handle this is still unknown. IntelePeer created a large-scale voice calling atmosphere for Microsoft Teams which has a different fan base. Migueltorena talked about the migration from Skype to Teams calling with the self-serve control "so that we're not eating our partner's lunches."


Keeping existing phone numbers, supplementary calling plans, and enhanced Teams features will undoubtedly give the companies a competitive edge over other companies. President and CEO of Woburn, Mass-based iCorps technologies, Michel Hadley said, "I'd say 90 per cent of our clients are using Teams. Some companies use Teams and Zoom, but those are starting to shift over to just Teams."


During the pandemic, many MSPs rushed decisions for the cloud integration, which gave Microsoft Teams a competitive advantage to collect data. They found that a medium for short term communication is as essential as long-term ones. It certainly is a grand gesture to give out an indispensable feature for developers who could use it more than a single feature of a large platform.


Migueltorena also talked about several opportunities on the rise for voice services introduced by MSPs because "voice definitely matters", and businesses need trusting sound to be ensured in a situation. Whether a cyberthreat or an internal issue, Microsoft Teams voice integration with existing numbers by IntelePeer for MSPs will undoubtedly come off as excellent on-demand service.

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