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LATEST NEWS

  • Philip Osadebay - Tech Journalist

John Lewis and Google Cloud collaborate in £100m venture to fast-track tech transformation

In a move to shape the landscape of technological innovation, The John Lewis Partnership, a prominent figure in the UK's business landscape as the largest employee-owned enterprise and tech powerhouse Google Cloud have joined hands in a visionary collaboration worth a £100 million. This partnership is aimed to bring a transformation in the digital space, propelling both companies to the forefront of cutting-edge advancements.



John Lewis's unwavering commitment to stay ahead of the ever-evolving digital world, has consistently upheld a reputation for innovation and customer-centricity. Now, in collaboration with Google Cloud's in technological prowess, this collaboration would be a game-changer.


The infusion of £100 million over a strategic five-year period signifies a commitment to boost the integration of advanced technologies across their brands, John Lewis and Waitrose. With Google Cloud's cutting-edge solutions, this investment is to redefine the boundaries of what's possible in the realm of retail technology.


By harnessing Google Cloud's innovative artificial intelligence (AI) and machine learning (ML) capabilities, the partnership would empower the John Lewis team to elevate their efficiency, focus on customers, and harness data information to provide exceptional products and services.


The alliance with Google Cloud promises a retail experience that extends beyond physical storefronts, encompassing digital platforms like JohnLewis.com, Waitrose.com, and bespoke mobile apps.


This collaboration is a stepping stone toward a pan-Partnership loyalty program slated for 2024, affirming John Lewis's commitment to forging lasting connections with their customers.

Nish Kankiwala, CEO of the John Lewis Partnership, aptly states, "Investing in cutting-edger technology is not just a choice, it's a necessity for a modern retailer like us." He highlights the essence of building a tech-infused infrastructure to future-proof the enterprise and boost customer benefits.


Zak Mian, Chief Transformation and Technology Officer at the John Lewis Partnership addresses how the partnership is a pivotal in reshaping the enterprise's technological landscape. The vision extends to a where customers can employ image-scanning features to furnish rooms, closer and seamless connections between customer preferences and tailored recommendations.

As Thomas Kurian, CEO of Google Cloud, puts it, "By turning to Google Cloud's leading AI and ML tools, John Lewis will help transform the Partner experience, which in turn will deliver a better and more seamless experience for its customers."


In this remarkable synergy, John Lewis and Google Cloud are reshaping retail technology, ushering in a new era of possibilities that will undoubtedly resonate far beyond the bounds of their partnership.

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