MSPs preparation for the new year growth in 2023
MSPs often succeed or fail because of the quality of their teams, as more and more companies outsource their entire infrastructure, network and application support to a trusted partner.
The role of training, certification and mentoring has always been an important task for all IT professionals. As more and more services move to the cloud, MSPs are using the same virtual collaboration tools they offer their customers so they can go back to school to improve their skills and gain new knowledge, from new foundational technologies to disruptive technologies.
Providing services to a new employee requires an onboarding process that could take several days or weeks, with IT support responding to problem reports while the IT cost manager tracked costs and determined revenue.
The most successful MSPs have transformed their businesses by adopting advanced cloud-based alternatives to the new world of voice networks, enterprise applications like Microsoft Office and email, and the physical peer-to-peer private networks that have supported decades of support.
Today, contact centres operate in the cloud at much lower costs and have much more sophisticated software solutions, including AI-based bots and self-service. With this significant shift, MSPs could create healthy new offerings, but only if they invested in understanding a cloud-based approach and what that would mean financially and operationally.
There is no success without people who not only understand the best new cloud services, but embrace the new world and are really excited about how their customers will benefit from the new.
The Pax8 community really is like that and they continue to acquire more companies in new territories, there is an opportunity to meet and learn from other marine suppliers in a non-competitive way.
The MSP industry will continue to grow in the coming years and the global managed services market is estimated to be $20 billion in 2021, and between 2022 and It is expected to grow at a CAGR of 13% by 2030. This increase is as a result of the outbreak of the COVID-19 pandemic, which has created the need for enterprise automation because companies aggressively adopts remote work.
According to an IDG report commissioned by NTT Oy, almost 55% of companies turn to leading service providers to choose value-added services and reduce security risks, which have multiplied since the outbreak of the pandemic, when employees work remotely and business partners.
These trends are expected to create tremendous growth opportunities for managed service providers in both the short and long terms. For MSPs, the key to taking advantage of these opportunities may be the use of education, mentoring and peer support.