Syncro partners with Microsoft to launch Extended Monitoring and Management (XMM)

Syncro announced a major collaboration with Microsoft to launch XMM (Extended Monitoring and Management), a unified platform designed to streamline IT and security management for Managed Service Providers (MSPs) and IT teams.

The solution consolidates three key functions:

• Remote Monitoring and Management (RMM)

• Professional Services Automation (PSA)

• Microsoft 365 multi-tenant management.

Moreover, it integrates directly with Microsoft Secure Score, Defender Antivirus, and Entra ID (formerly Azure Active Directory), giving MSPs a powerful toolkit to monitor, secure, and scale their clients’ environments from one interface.

“As more businesses migrate to Microsoft 365, MSPs struggle with increasing pressure to manage both security and IT operations across multiple clients, often relying on fragmented tools that create inefficiencies,” said Michael George, CEO of Syncro. “XMM simplifies the entire process by providing a unified platform that enhances security and operational effectiveness.”

Tackling the core challenges of MSP growth

Syncro and Microsoft say the XMM platform directly addresses three critical pain points MSPs face:

• Securing client environments

• Reducing operational complexity

• Scaling profitably.

According to the 2024 Microsoft Digital Defense Report, 31% of small and mid-sized businesses have experienced incidents such as ransomware or data breaches. XMM aims to close security gaps while reducing reliance on siloed tools.

“The Syncro XMM integration with Microsoft 365 will help MSPs serving SMBs to easily manage and secure customers with a unified, multi-tenant platform,” said Jose Gomez Cueto, general manager of Small and Medium Business at Microsoft. “Microsoft and Syncro share a deep commitment to the MSP community.”

Key features of XMM

• Simplify Operations: Consolidates security, IT, and automation into a single platform, eliminating tool sprawl.

• Strengthen Security: Automates Secure Score monitoring, Microsoft 365 compliance, and risk assessments, improving security hygiene.

• Scale Efficiently: Supports MSPs in growing their business without additional headcount by automating service delivery and ticketing.

Early adoption and availability

Initial users report strong benefits across productivity, compliance, and security.

“XMM has fundamentally changed how we manage our clients’ IT environments,” said Janice Mahlmann, CEO of August eTech. “It’s a game-changer as it simplifies our technology stack while strengthening our clients’ security.”

XMM is available immediately, with additional features expected to roll out throughout 2025.