WHITEPAPER

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WHITEPAPER   I  CUSTOMER ENGAGEMENT

The New Knowledge Management Required for Customer Service in the COVID Era

“Due to overwhelming demand for service, we are not able to take your call. Our wait times for customer service may be longer than usual due to COVID-19.” These caveats are typical of what you get these days on business websites and IVRs, even as the pandemic shows signs of plateauing. COVID-19 has triggered a tsunami of demand for customer service.

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