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WHITEPAPER
WHITEPAPER I CYBERSECURITY
The advent of AI agents in ITSM: Perception and future impact
The ManageEngine Advent of AI Agents in ITSM survey was run in the first half of April 2025. This artificial intelligence (AI)-focused report includes the collated survey results and correlations based on 300 survey respondents, all of whom are IT professionals based in the UK in roles that have connections to an IT service management (ITSM) tool or platform.
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