WHITEPAPER   I  ITSM & ITOM

The advent of AI agents in ITSM: Perception and future impact

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The ManageEngine Advent of AI Agents in ITSM survey shows how far IT organizations have already come with AI adoption, not only in terms of introducing AI-based capabilities but also understanding the need for governance frameworks. The survey also echoed the connectivity found in other “AI in ITSM” surveys, that respondents from organizations that have already adopted AI features and capabilities are more likely to trust AI agents and their use.