Backed by IT Glue founder, new platform aims to solve "Tribal Knowledge" gaps and document drift with an AI-first architecture. Lexful this week unveiled a new AI‑native IT documentation platform geared specifically toward managed service providers (MSPs), aiming to modernize how technical knowledge and operational information are captured, organized and used in real time. The announcement was made at the Right of Boom industry event, where the Vancouver‑based company officia

WatchGuard Technologies has unveiled Rai, a new agentic AI digital workforce designed specifically for managed service providers (MSPs) looking to automate threat detection and response operations. The company introduced Rai during its EMEA Impact 2026 Partner Conference in Dubrovnik, Croatia, positioning the platform as a major shift from traditional “assistive AI” tools toward autonomous cybersecurity operations. What Rai does According to WatchGuard, Rai functions as an al

Kaseya has officially moved the goalposts for IT automation, debuting what it calls the industry’s first Agentic IT Management Platform. Announced at the Kaseya Connect Global event on April 28, 2026, the new system shifts away from simple "AI assistants" toward autonomous digital specialists capable of running entire IT workflows without human intervention. The platform is powered by Kaseya Intelligence, a new engine trained on a massive proprietary dataset including one bil

Acronis has officially launched "GenAI Protection," a new security suite designed to give Managed Service Providers (MSPs) the tools to monitor, govern, and secure generative AI usage across small and medium-sized business (SMB) environments. Announced on April 22, 2026, the solution marks the first major release under the new Acronis Cyber Workspace initiative. The launch addresses a critical "blind spot" for MSPs. While over 50% of employees are now using generative AI tool

WatchGuard Technologies and Halo have announced a strategic partnership and deep integration aimed at solving the "operational friction" that plagues managed service providers (MSPs). By linking WatchGuard Cloud with HaloPSA, the two companies are providing a unified workflow that automates the entire lifecycle of a security incident, from the initial threat detection to the final client invoice. The integration, announced on April 14, 2026, arrives at a time when MSPs are st